A pipe is frozen but hasn't burst — what should I do?

Shut off the water supply to that line if you can reach the valve, open the affected faucet, and call us. Improper thawing — open flame especially — is how a frozen pipe becomes a burst pipe.

Why do pipes burst when they freeze?

Ice expanding inside the pipe splits the wall — often at a fitting. The rupture may not leak until the ice melts and pressure returns, which is why a thaw can be more dramatic than the freeze.

Which pipes freeze first?

Runs through exterior walls, crawl spaces, unheated garages, and outdoor spigots — anywhere water sits close to outside temperatures with little insulation between.

Burst & Frozen Pipe Repair Rochester NY

The details, in plain language

When water freezes inside a pipe, it expands — and the pipe splits. The flood often comes later, when the ice thaws and water pressure returns to the split section. That's why a frozen pipe is an urgent call even before anything has burst.

We thaw frozen lines safely, repair burst sections permanently, isolate damage from the rest of the system, and upgrade the vulnerable spots: pipe insulation, frost-free spigots, and heat tape in the places your house always seems to freeze first.

What we handle

Burst pipe repair
Permanent section replacement, not a clamp and a prayer.
Safe pipe thawing
Thawing frozen lines without turning a freeze into a flood.
Damage isolation
Getting the rest of your water supply back on quickly.
Freeze-risk assessment
Identifying the lines most likely to freeze at the next cold snap.
Prevention upgrades
Insulation, frost-free spigots, and heat tape where needed.